Views: 154
Guideline Note 9: Consumer Empowerment and Market Conduct – Help and Redress for Financial Consumers

This guideline note was developed by AFI’s Consumer Empowerment and Market Conduct (CEMC) Working Group to serve as a resource for policymakers developing and implementing help and redress mechanisms, key components of an effective consumer protection regulatory framework.

Guideline Note 9: Consumer Empowerment and Market Conduct - Help and Redress for Financial Consumers Autonomisation du Consommateur et Pratiques Commerciales Assistance et Recours réparation pour les consommateurs nanciers Empoderamiento del consumidor y conducta del mercado Ayuda y obtención de reparaciones para los consumidores nancieros

© Alliance for Financial Inclusion 2009-2024