The importance of financial education, its role as a complement to financial inclusion and consumer protection policies, and its contribution to financial stability has led many countries to develop a national financial education strategy (NFES). Financial education is seen as a tool to increase financial literacy and AFI defines financial education as “a process of providing people with the knowledge, skills, attitude, and exposure through access to relevant objective information, and training to enable them to make informed financial decisions and take actions appropriate to their circumstances.”
Financial consumer protection refers to policies and practices designed to promote stable and inclusive financial services via two interconnected pillars: 1) empowering consumers to make more informed financial decisions via the provision of information, education and effective avenues for redress, and 2) protecting consumers via effective regulation, supervision and enforcement of market conduct by financial services providers.
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